Cancellation & Refund Policy
Effective
Cancellation requests
Email support with your order number as soon as possible. Before dispatch, we review whether the order can be stopped. After dispatch, contact support for available return or delivery options.
Failed or duplicate payments
If an amount was debited and the order is pending or a second charge appears, check your order status before retrying. Send the order number, payment reference and amount to support so we can reconcile the transaction with Razorpay.
Refund eligibility and processing
Eligibility depends on the order, payment verification, any approved return and applicable consumer rights. We process approved refunds within 7 days of approval and send them to the original payment method. Support can confirm initiation status. The time for funds to appear depends on Razorpay and the bank or payment provider.